Shipping policy
❌ Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
- Orders can be canceled within 12 hours of purchase
- After this period, orders are processed and cannot be canceled
- If your order has already been shipped, it can no longer be canceled
However, you may still return the item after delivery in accordance with our Return & Refund Policy
📦 Shipping Method
Orders are typically shipped within 1–3 business days after processing.
We automatically select the most suitable shipping carrier based on your location to ensure the best delivery performance.
⚠️ Customers cannot choose a specific shipping carrier at checkout.
⏱️ Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
All delivery times are estimates based on real logistics data. Actual delivery may vary depending on external conditions.
UrbanSteps ships worldwide.
⚙️ Processing Time
- Standard processing time: 1–3 business days
- During peak seasons or high demand, processing may take slightly longer
Once processed, your order will be shipped immediately.
🌍 Estimated Shipping Times
United States / Canada
- Processing: 1–3 business days
- Shipping: 6–20 business days
United Kingdom
- Processing: 1–3 business days
- Shipping: 4–8 business days
Australia / New Zealand
- Processing: 1–3 business days
- Shipping: 5–10 business days
Europe
- Processing: 1–3 business days
- Shipping: 5–10 business days
Other Countries
- Processing: 1–3 business days
- Shipping: 6–15 business days
🔍 Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can track your order by:
- Checking your shipping confirmation email
- Using the tracking number provided
If you cannot find your tracking details, please contact us:
⚠️ Important Shipping Notes
- Delivery times are estimates and not guaranteed
- Delays may occur due to:
- Customs clearance
- Shipping carrier issues
- High-demand periods
- Some items may be shipped from:
- European showroom stock
- Or direct manufacturing partners
This allows us to offer better pricing, but may result in slight variations in delivery time.
- Customers are responsible for any applicable customs duties or import taxes
📩 Contact Us
If you have any questions about your order or shipping status, feel free to contact us: